We work together with you to develop a statement of work that defines the processes, reporting and scheduled management reviews, to ensure that the program meets your objectives and service expectations.    We will also ensure that all responsibilities are clear with regard to triage, and where defective units should be shipped – directly back to the manufacturer for repair, or to POSDATA for value add problem resolution/reporting/RMA management.

We will work with your help desk to set up the easiest way to initiate product exchanges.  This may involve an integration with your help desk system or a custom portal that we will establish just for you.

Your units will be kept in a PCI-secure area, pre-loaded with the appropriate software and encryption keys.   That way your replacement will be ready to ship as soon as you provide the details to us.   As defined in the SOW, your replacement shipment may also include mounting hardware, literature, special labeling or other accessories.

As you would expect, the replacement unit will come with a return label.   Simply put the defective product in the same box and apply the return label.   It’s that simple.

Rather than sending defective units directly to the manufacturer, you can set up your program to send them to our Louisville depot center for additional troubleshooting and no-fault found isolation.  We can avoid expensive trips through the manufacturer’s repair center, by separating product that does not need a hardware repair.   Another advantage is much better reporting of no-fault founds and failure analysis than most manufacturers can provide, allowing for better management of your installed base.

When you list non-value added activities performed by your staff, managing return authorizations to manufacturers has to be near the top of the list.  When your defective products are returned to our depot facility, we will manage the manufacturer’s return authorization after isolating for no-fault founds.    We have a dedicated staff for this, and work closely with the major manufacturers to navigate their respective return processes in an efficient manner.   Your product tracking reporting will include the units returned to the manufacturers for repair.

Relying on the manufacturers’ repair centers for the information that you need to manage your installed base can be frustrating.   Our process has comprehensive reporting built-in, including no-fault found and failure analysis reporting.   You will also know where your products are throughout the process, and very importantly, what sites have not yet returned their defective units.   We can even design custom reports for you, based on your business needs.   Your SOW may also include regularly scheduled meetings to review inventory levels, failure trends and other activity so you can stay on top of everything that is happening.

You can leverage your advance exchange inventory pool to support new deployments.  This can be done on an ad-hoc basis, or provide us with a schedule to deploy to multiple sites.

Our logistics facility is centrally located in Louisville, Kentucky, minutes away from the UPS hub.   This allows for extended time frames for shipping in emergency situations – a perfect location for your advance exchange inventory.   In addition, our key injection facility (KIF) is Point-to-Point Encryption (P2PE) certified by the PCI Security Standards Council, allowing for secure encryption key injection for payment devices in your Advance Exchange inventory.  Best of all, POSDATA’s dedicated warehouse, technical and customer service staff has years of experience supporting organizations like yours.