We make it easy
Whether you manage a couple of sites, or thousands of sites, we know that you need quick replacement of your defective equipment. POSDATA’s Advance Exchange service provides a speedy replacement unit while minimizing the impact on your own support resources.
POSDATA is one of the pioneers of Advance Exchange, having perfected the process supporting large chains in grocery, specialty retail and quick service restaurants. Today, we have customers that initiate up to 100 exchanges per day. Based on our experience with customers of all sizes, we have streamlined the process to make it as easy as possible.
We will establish a web portal for your staff to initiate exchanges, or even integrate with your own help desk system. With a few clicks, we’ll send your replacement out immediately. Upon receipt, the defective unit is placed in the same shipping container and returned to us for triage or additional problem resolution. If your unit needs to go back to the manufacturer for repair, we will manage the manufacturer’s RMA process so your staff does not have to.
You stay in control. We will provide the tools for you to manage your inventory pool and comprehensive failure and no-fault-found reporting – allowing you to stay on top of your installed base and have early warnings of any disturbing trends.