Focus on “Cleaner” Payments

Retails that have continued operation during this challenging time have increased the frequency of cleaning and disinfecting throughout their stores. Payment terminals in particular are a hot spot for contact between retail team members and the customer. The COVID-19 virus is known to survive on surfaces for anywhere from a few hours to over a week, depending on conditions. While the frequency of cleaning will be determined by the retailer, the method of cleaning should involve an alcohol based cleaner with at least 70% alcohol content. The following cleaning method is recommended:


  • Turn off the device
  • Unplug it from the power source
  • Clean the terminal by gently wiping with a slightly water-dampened, clean microfiber cloth to remove dirt and residue. One or two drops of pH-neutral, non-abrasive soap may be used on the slightly dampened cloth. Never use solvents, harsh detergents, or abrasive cleaners.
  • After cleaning, the devices may be sanitized using an alcohol-based wipe or appropriate alcohol-based cleaner (approx. 70-90% strength isopropyl alcohol) applied to a microfiber cloth. Apply gently; do not scrub. Isopropyl alcohol applied to a clean microfiber cloth may be used on touch panel displays but never press hard on displays.
  • Once completely dry, reconnect to power and turn on.

To learn more about how businesses can respond to COVID-19, visit the CDC website.