Life Cycle Services
Our Life Cycle Managed Services provide lifelong support of your technologies after initial installation, including product repair, mobile device management, warranty management, product refreshes and e-waste recycling
Mobile Device Management
POSDATA’s Remote Management and Support of mobile devices eliminate the need to expand your organization’s IT Department to support the growth of mobile devices. Our helpdesk staff can manage a device in their building or across the country, pushing out software and firmware updates, managing users and applications, and troubleshooting.
Depot Repair
POSDATA offers several post-warranty service options to meet your schedule and budget. From straight depot service at our strategically located facility in Louisville, KY, through hybrid services, we have a program that fits your needs.
On-Site Service
Your equipment can be repaired and maintained right at your location—eliminating the need to take it offline, box it up, and send it to our depot service center. We will send a service technician to you, no matter where you are in the U.S. We offer annual contracts, flat-rate contracts, time & materials support, and warranty management programs that are customized to your needs.
Advance Exchange
For quick replacement of equipment, POSDATA’s Advance Exchange service is essential, providing an efficient means of managing products needing repair while minimizing the high cost of device and employee downtime. With one call or click, we send your replacement out immediately. Upon receipt, simply place the defective unit in the same packaging for return and repair. The unit is repaired before placing it in your asset pool. It is pre-configured and tested, ready for the next time you need it.
E-Waste Disposal
Proper disposal of equipment is just as important as their initial deployment. Our e-waste disposal service is thorough, simple to use, secure and meets all regulatory requirements. Upon completion, you are provided with a Certificate of Disposal Compliance per EPA regulations.
Our team works closely with you to develop an inventory list, by model and serial number, of devices to be disposed of. We then leverage our disposal partners to find the best method of disposal for your needs.
Managed Product Refresh
POSDATA realizes that staying on top of today’s technology is crucial to a company and that periodically your equipment will need to be upgraded with new software, firmware and eventually new hardware. From new product and software demonstrations and testing to product configuration, deployment and old product disposal, be assured your refresh project can be successfully completed on time.
Warranty Management
Our Warranty Management Service gives our users a single point of contact—One Call to One Source. POSDATA provides a centralized collection and storage site for receiving and managing your equipment. During the OEM/supplier warranty period our service will manage the repair and return of equipment. Activities include receipt into asset inventory, inspection, kitting and storage.
