Take Control of Your Repair and Maintenance Options

Do you need fast repair turnaround? Are fixed maintenance costs important? Our comprehensive collection of programs put you in control of your company’s service needs.

In this tough economic environment, it’s more important than ever to get the most out of your Auto ID or point of sale equipment investment. Many options exist for repair and logistics, and the choices can be confusing. POSDATA is a cost-effective resource for your service needs.

Instead of a cookie-cutter approach, we customize services to your company’s requirements. Each project is unique in scope and approach. Our flexible response adds value to your equipment deployments. From simply storing equipment or parts for shipment to your locations as needed, to providing full integration services prior to shipment, we can do what you need.

POSDATA’s many service plans provide you with flexible options. We can custom-tailor a program to meet your service needs and goals.

Our services include:

Depot Repair & Maintenance

As a cost-saving alternative to on-site support, depot maintenance is for products that can be replaced on a next business day basis, rather than needing to be replaced or repaired within hours.  POSDATA’s sophisticated depot program includes problem reporting, replacement shipping, repair, and spares/pool planning and maintenance. Two types of depot maintenance are available: Standard Return & Repair, and Advanced Exchange. With Advanced Exchange, you receive a replacement for a failed unit by the next business day. Depot maintenance is best for products and peripherals that can be easily de-installed and installed.

Preservation

Preservation services include reconditioning and redeployment. We receive your equipment, evaluate it for defects, do a surface cleaning, and then test it. We can do repairs, too. Preservation services can extend the life of your equipment and reduce downtime.

Refurbishment

One step beyond preservation, refurbishment means we restore your equipment to “like new” condition. Our redeployment experts deep surface clean the units, repaint them, replace worn parts, apply required or recommended engineering modifications and test the units.

Upgrades

When you have many sites, a large number of assets, or don’t want to hassle with applying hardware or software upgrades, let us do it for you at our redeployment center.