Today's
tech savvy customers don't just want - they expect companies to
provide them with an easy, self-service means for communications and
information exchange.
While users still require that a
company have readily accessible, efficient Customer Service
Representatives to handle inquires, a web portal reduces the need
for the user to rely on a representative for information that is in
the computer. Making information visible via a web portal, expands
the number of channels available to reach out to a user and
positively augments their experience transacting business with a
company.
For basic information such as Order
Status, Repair History and Status, Shipment Tracking, etc., a Web
Portal eliminates the need for a user to explain what they need and
subsequently for an agent to look up and reply back to the user the
requested information. For more detailed information and research, a
user still relies on the expertise of a professional Customer
Service Representative.
Web fluent customers appreciate the
no-waiting, 24/7 convenience of a self-service web portal. As people
become more comfortable doing research on the Web, the internet is
fast becoming the preferred support method. They can get case
updates and search the knowledge base, via an Internet web browser,
all without picking up the phone.
Hardware Service Portal
The
one area that has proven to considerably enhance a customer's
experience with a company is a personalized portal for hardware
service. A dynamic site provides the user with an environment that
allows for real-time visibility of their assets, as they flow through
the process of a repair or maintenance issue. In conjunction with
service issues, a Web Portal provides the user with an extensive
lifecycle overview of their assets.
Providing this self-serve business
environment, customers have real-time access to the status and
pertinent information concerning their devices. On their time, a
user can access the repair history and status of a device, and even
pinpoint its location. The comprehensive visibility a web portal
affords has proven to assist users in recognizing trends and problem
areas.
Effective Feature for the Company and the User
The instant snapshot a Web Portal
delivers meets and exceeds the goal of increasing productivity and
efficient delivering of information to the user in a cost effective
and non-intrusive manner. Best-in-class organizations looking to
maximize expected business benefits are turning to Web Ports with
the objective to increase the frequency and value of communication,
services and information exchange between the company and their
customers.
Contact your representative today for more information on the
benefits of POSDATA's Customer Web Portals.
