Onsite or Depot Services?
Both may be the right choice.
When selecting the type of service that best fits your repair needs, often the question arises, “
onsite
or
depot?”
Both may be the right answer for your company.
In the past, onsite services have typically been viewed as a costly
option. However, in the right situations the service can be very
affordable, especially when compared to the cost of downtime for
your company. You also need to consider the costs, often
overlooked, of lost productivity and cost effectiveness.
Mission Critical
Onsite services are almost always recommended for mission
critical devices. Those devices will vary by customer and type
of business, but almost every business will have devices that are
considered mission critical and need to be repaired the same day.
Depot Service Options
Depot services offer quick and reliable response, and are not as
expensive as onsite services. Non-critical equipment might be
covered by a repair and return service, if the equipment can be down
for days or utilize the option of next day replacement shipped from
the depot facility to your location.
Understanding the difference
When evaluating your service needs, it is best to understand the
differences between onsite and depot services. You need to read the
fine print; same day or next day onsite service does not always mean
same day or next day repair. Depot services will provide a unit,
already repaired and tested. Onsite typically travels with some
parts, or parts as designated by the type of failure you report.
Take a look at the table below, do you recognize where your
equipment might fit?
Maintenance Options - Onsite vs. Depot
|
Questions to ask for determining type of service |
Onsite |
Depot |
|
Is the equipment running your business critical applications, i.e., web site or billing system?
|
X |
|
| Do you only have a quantity of 1 of this system or device with no viable back-up at that particular location? |
X |
|
| Do you have redundancy in place for the system or device? |
X |
X |
| Can the device be easily swapped and installed by one of your employees? |
|
X |
| Is the location near a major city or located within a major city? |
X |
X |
| Is the location in a rural area? |
X |
X |
| Can the device be “down” for a day or two? |
|
X |
| What is the weight of the equipment? |
X |
X |
Combining the Service Options
You
may determine, based upon the geographic location, that a
combination of the service for a particular device is your best
option. If the location is not near a major city, onsite services
may cost more and not guarantee a repair, but depot services may be
a better fit with an advance exchange option. With POSDATA’s
advance exchange option you know you’ll have a working replacement
device arrive at the specified location the next business day ready
for use right out of the box.
POSDATA Onsite and Depot Services plans offer the following:
-
Trained technicians. They know the equipment and have been
trained to meet and/or exceed Original Equipment Manufacturers
(OEM’s) specifications.
-
Preventative maintenance. This service can be incorporated with
several different types of equipment in ensure a longer service
life.
-
Locally stocked parts. For equipment under a maintenance
contract, parts will be stocked locally to facilitate repairs,
whether Onsite or Depot service is selected.
-
Tailored solution. Service level plans designed to meet your
specific needs, not a cookie cutter solution.
-
You can select from several service offerings, same day/next
day/monthly maintenance/time and materials, etc.
-
A wide variety of
equipment is covered, pc’s, printers, monitors,
point-of-sale equipment (including key injection services at our
depot facility), networking, payment terminals, etc.
-
Warranty support, or extended warranty programs.
-
IMAC (installs, moves, adds, changes).
-
Hot swap programs.
-
Imaging and configurations.
-
Technology upgrades.
-
and many more…
If you have concerns about whether your company’s equipment is
properly covered, or if you just want to see if there are ways to
save money, please contact us today. We
will be happy to assist you in the evaluation and determine your
maintenance needs; where you might be vulnerable; or where you have
overlap and can save money.
