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Five Ways That Your POS Equipment Breaks

Printer tray that was broken due to excessive force.Point of Sale equipment is generally designed to withstand the wear and tear of daily use. But lack of care — or even abuse of the units — means your POS equipment may need repair earlier than you had planned.

Here are the top five POS equipment breakages we see in our service depot:

  1. Pulling the receipt paper from the printer, instead of allowing the rollers to advance the paper.

  2. Trying to force checks through the check reader, instead of allowing the check reader to pull the check through.

  3. Inserting objects like screwdrivers or pencils to dislodge stuck paper, instead of removing and reloading the paper roll.

  4. Using a pen or pencil on a signature pad, instead of the manufacturer-supplied stylus.

  5. Slamming the cash drawer, instead of closing it gently.

If your legacy POS equipment needs repair due to abuse or for any other reason, you may find that the manufacturer warranty has expired or the manufacturer no longer supports the unit. Instead of replacing the unit, you can make it last longer by contacting POSDATA. We repair and upgrade new and legacy equipment from most POS manufacturers, including Epson, HP, Hypercom, Ithaca, HHP, Zebra, HP, Lexmark, Datalogic and Wyse.

 

We have solutions for your specific needs at reasonable prices, including programs at a fixed monthly cost that covers all of your equipment, or a contract to cover just repairs. You can also minimize your downtime with our advance exchange program. If your equipment simply needs an upgrade, our low-cost depot facility upgrade may be the program for you.

 

POSDATA has been repairing POS equipment for more then 35 years. We perform equipment repairs in our 50,000 sq ft facility centrally located in Louisville, KY. Our technicians are factory-trained and certified by most POS manufacturers. Our close proximity to shipment carriers UPS and FedEx means we can ship repaired or advance exchange units within two days to most of the continental United States.

 

Retailers trust the professionalism, commitment to quality and competitive pricing that POSDATA has offered over the decades.  Contact us today and let’s discuss your legacy or new equipment requirements.