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Since 1973, POSDATA has been a forerunner in providing multi-vendor,
repair and maintenance services for numerous types of IT and
POS hardware ranging from computer and portable terminals to
printers and other peripherals. Offering depot logistics
and on-site service, long-term customers have relied on POSDATA’s expertise when it comes to providing an
all-inclusive solution.
POSDATA has found that a key component of customer retention calls for a
smooth upgrade transition that takes into account all
operations associated with the removal, reuse or destruction
of the old equipment. By providing their customers with
bundled services that include the configuration, deployment
and installation of new equipment with the reverse logistic
procedures required for the used equipment, POSDATA
guarantees a cost-effective, turn-key process.
Companies looking to take advantage of the latest technology offered
in our fast changing environment need to address the
electronic waste created by the disposed equipment. They
must also abide by any government regulations covering
e-waste. Their relationship with POSDATA allows them to step
back and let the Business Development Manager design a
Service Lifecycle Management solution that encompasses all
these factors.
POSDATA services produce a long-term winning relationship
Since the first request for upgrade assistance in 2003, a major utility
company has relied on POSDATA services for their refresh and
equipment disposal needs. Throughout the years, POSDATA has
provided both ends of the company’s various refresh
projects.
Product Receiving and Inventory Updates
Each project started with receiving the new product into the POSDATA
warehouse and updating the client’s inventory system.
Device Configuration & Kitting
The equipment was then configured as required for the user needs with any
software and custom images. After testing, all parts and
accessories were kitted specific to each installation
location.
Delivery & Installation
POSDATA’s
technician coordinated with the end user to facilitate a
seamless installation of the new products, inclusive of any
onsite training and testing required.
Recycle or E-Waste
Each project over the years had its own criteria
for equipment disposal. Upon delivery of the new product, POSDATA was
responsible for the removal of the salvaged equipment. Once removed from
the end-user site, the equipment went to the warehouse for triage, followed
by repair/donation or dismantle/e-waste.
A Working Partnership
The ability to customize services for this long-term customer proved to be a full-circle solution with winning factors in various ways.
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Enabled the utility to substantially lower their daily / yearly cost of tracking their inventory
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Seamlessly provided the utility with a means to schedule their installs and upgrades
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Efficiently and accurately met the service / install requests over 99% of the time
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Provided the utility with a turn-key solution to their product upgrades and hardware disposal needs
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